pkrvp Privacy Policy

1 Who We Are

pkrvp is an online gaming platform operating at pkrvp.net, providing cricket betting, live casino, slot games, and PKR cashier services to players in Pakistan. Throughout this Privacy Policy, references to "pkrvp", "we", "us", or "our" refer to the pkrvp platform and the entity responsible for operating it.

pkrvp is the data controller in respect of the personal information collected through the pkrvp platform. This means pkrvp determines the purposes for which your personal data is collected and the manner in which it is processed. If you have any questions about this Privacy Policy or your personal data, you can contact us at [email protected].

2 Personal Data We Collect

When you register an account, complete your pkrvp login for the first time, use our cashier, or contact our support team, you provide us with personal information directly. This includes:

• Registration data: Full legal name, date of birth, email address, residential address in Pakistan, and phone number.
• Identity verification (KYC) documents: Copy of your CNIC (Computerised National Identity Card), proof of address, and payment method ownership confirmation.
• Financial data: Payment method details associated with your JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20 transactions on the pkrvp cashier.
• Support communications: The content of any messages, emails, or live chat interactions you have with the pkrvp support team.
• Responsible gaming preferences: Deposit limits, session reminders, cooling-off periods, or self-exclusion requests you submit through your account settings.

2.2 Information Collected Automatically

When you access the pkrvp platform — whether via desktop or mobile — we automatically collect certain technical information about your session:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Session data: Pages visited, time spent on each section of the platform, features used, buttons clicked, and navigation paths.
• Transaction logs: Records of all deposits, withdrawals, bets placed, game rounds played, bonus activations, and cashier activity associated with your account.
• Cookie and tracking data: Data collected through cookies and similar technologies as described in Section 6 of this Privacy Policy.

2.3 Information from Third Parties

pkrvp may receive personal data about you from third parties in the following circumstances:

• From payment processors (such as JazzCash and EasyPaisa) to confirm the status and ownership of your payment method during KYC verification.
• From identity verification service providers who assist pkrvp in verifying the authenticity of CNIC documents and player age.
• From fraud prevention and anti-money-laundering screening services that check your details against relevant databases as required by our compliance obligations.

3 How We Use Your Personal Data

pkrvp uses the personal data it collects for the following specific purposes:

pkrvp will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or notifying you of the new purpose through an updated Privacy Policy.

4 Legal Basis for Processing

pkrvp processes your personal data on the following legal bases, depending on the specific purpose for which the data is used:

• Contract performance: Processing your registration data, managing your account, and processing your PKR transactions are necessary to perform the contract between you and pkrvp (i.e., these Terms & Conditions and this Privacy Policy). Without this data, pkrvp cannot provide you with the platform.
• Legal obligation: KYC verification, anti-money laundering screening, fraud prevention, and record retention are required by applicable law and international gaming compliance standards. pkrvp processes data for these purposes to fulfil its legal obligations, regardless of your consent.
• Legitimate interests: Improving the pkrvp platform, detecting and preventing fraud, enforcing responsible gaming measures, and maintaining the security of the platform are carried out on the basis of pkrvp's legitimate interests, where those interests are not overridden by your rights.
• Consent: Sending you marketing communications and promotional offers is done only on the basis of your freely given, specific, informed consent. You may withdraw your consent at any time through your account settings after pkrvp login, or by contacting [email protected].

5 Data Sharing & Disclosure

pkrvp does not sell your personal data. We share your personal information only in the following limited and specific circumstances:

5.1 Service Providers

pkrvp works with carefully selected third-party service providers who process personal data on our behalf to support the operation of the platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay), KYC and identity verification providers, game software suppliers, fraud prevention services, and cloud infrastructure providers. All service providers are contractually bound to process your data only in accordance with pkrvp's instructions and to maintain appropriate security standards.

5.2 Legal and Regulatory Disclosure

pkrvp may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where required to do so by law, court order, or regulatory requirement. pkrvp will notify you of such a disclosure where it is legally permitted to do so.

5.3 Responsible Gaming Networks

Where a player activates a self-exclusion on the pkrvp platform, pkrvp may share limited identifying information — such as name, date of birth, and email address — with responsible gaming self-exclusion registers or schemes for the purpose of enforcing the player's exclusion across participating platforms. This is done to protect the player and is carried out only to the extent necessary for that purpose.

5.4 Business Transfers

In the event that pkrvp undergoes a merger, acquisition, or sale of all or part of its business assets, player personal data may be transferred to the acquiring entity as part of that transaction. pkrvp will notify registered players of any such transfer and of any change in the identity of the data controller via the email address associated with their account.

6 Cookies & Tracking Technologies

The pkrvp platform uses cookies and similar tracking technologies to operate the website, remember your preferences, analyse platform usage, and — where you have consented — deliver relevant promotions. The categories of cookies used on pkrvp are as follows:

• Strictly necessary cookies: These cookies are essential for the pkrvp platform to function. They maintain your pkrvp login session, remember your account preferences, and enable the cashier to process transactions. These cookies cannot be disabled, as the platform cannot function without them.
• Analytics cookies: These cookies collect anonymised information about how players use the pkrvp platform — such as which pages are visited most frequently and how players navigate between sections. This data helps pkrvp improve the platform experience. These cookies are activated only with your consent.
• Functional cookies: These cookies remember your language preferences, game lobby sorting choices, and other optional interface settings so you do not need to re-configure them at each pkrvp login. They are activated only with your consent.
• Marketing cookies: Where you have consented, these cookies enable pkrvp to show you relevant promotional content within the platform based on your gaming activity and preferences. These cookies are never used to track your activity outside the pkrvp platform.

You can manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the pkrvp platform. Withdrawing consent for non-essential cookies will not affect the functionality of your core account or the pkrvp login process.

7 Data Retention

pkrvp retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any applicable legal retention requirements. The following retention periods apply:

• Active account data: Retained for the full duration of your account relationship with pkrvp, plus a minimum of five years following account closure, to satisfy anti-money laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of account closure, or longer if required by applicable law or ongoing legal proceedings.
• Transaction records: All PKR deposit, withdrawal, bet, and game records are retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for three years from the date of the last communication, or for the duration of any open dispute resolution process.
• Marketing consent records: Retained for as long as your marketing consent is active, plus three years following withdrawal of consent, as evidence of your consent history.
• Self-exclusion records: Retained indefinitely to ensure compliance with responsible gaming obligations and to prevent re-registration by excluded players.

When personal data is no longer required for any legitimate purpose and its retention period has expired, pkrvp securely deletes or anonymises it in accordance with industry-standard data destruction practices.

8 Data Security

pkrvp implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of all data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, including financial data and KYC documents.
• Strict access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular internal security reviews and vulnerability assessments of the pkrvp platform and its infrastructure.
• Audit logging of all access to sensitive player data within pkrvp's internal systems.
• Contractual security obligations imposed on all third-party service providers who process player data on pkrvp's behalf.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkrvp will notify you without undue delay in accordance with applicable data protection obligations.

You also play a role in keeping your data secure. You are responsible for maintaining the confidentiality of your pkrvp login credentials and for ensuring that your registered email account is secured. If you believe your pkrvp account has been accessed without authorisation, please contact [email protected] immediately.

9 Your Data Rights

As a pkrvp player, you have the following rights in respect of the personal data we hold about you:

• Right of access: You may request a copy of all personal data pkrvp holds about you. We will provide this information within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details, you can update information directly in your account settings after pkrvp login. For KYC-verified data, please contact [email protected].
• Right to erasure: You may request that pkrvp delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the legal basis), or where you object to processing. This right is subject to pkrvp's legal obligation to retain certain data — particularly KYC and transaction records — for the periods specified in Section 7.
• Right to restriction: You may request that pkrvp restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: Where data is processed on the basis of your consent or for contract performance, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to pkrvp's processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, subject to pkrvp demonstrating compelling grounds for the processing.

To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your pkrvp account. pkrvp may ask you to verify your identity before processing the request. We will respond within 30 days and will notify you if additional time is required for complex requests.

10 Marketing Communications

pkrvp will only send you promotional emails, SMS notifications, or in-platform marketing messages where you have given your explicit consent to receive them during the registration process or at a later point through your account settings.

Marketing communications from pkrvp may include information about new games in the pkrvp slot lobby, cricket betting promotions relating to PSL and international fixtures, live casino offers, PKR deposit bonus campaigns, and other platform updates we think you will find relevant.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email sent by pkrvp.
• Updating your communication preferences in the notifications section of your account settings after pkrvp login.
• Contacting pkrvp support at [email protected] and requesting removal from all marketing lists.

Please allow up to 5 business days for opt-out requests to take full effect across all pkrvp communication channels. Opting out of marketing will not affect transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and KYC request emails — these are sent as a necessary part of operating your account.

11 Responsible Gaming & Data

pkrvp's responsible gaming tools — including deposit limits, cooling-off periods, and self-exclusion — involve the collection and use of additional personal data to ensure that player protection measures are enforced effectively. The following specific privacy considerations apply:

• When you activate a self-exclusion through your pkrvp account, your account details (including name, email, date of birth, and device identifiers) are flagged within pkrvp's systems to prevent re-registration and to block access from known devices and IP addresses during the exclusion period.
• Self-exclusion records are retained indefinitely (see Section 7) to ensure that pkrvp can honour exclusion requests even if the player contacts us years later to re-register.
• pkrvp monitors player behaviour patterns — such as frequency of play, deposit velocity, and session length — for the purpose of identifying at-risk gaming behaviour and, where appropriate, proactively reaching out to players with responsible gaming information. This monitoring is carried out in the legitimate interests of player protection and is not used for commercial profiling.

12 Children's Privacy

The pkrvp platform is strictly intended for players aged 21 and above. pkrvp does not knowingly collect personal data from individuals under the age of 21. If pkrvp becomes aware that a registered account belongs to a player under 21, the account will be immediately suspended, all funds will be held pending investigation, and the account will be permanently closed in accordance with our Terms & Conditions.

Any personal data collected in connection with an underage account will be deleted once the account closure process is complete, except to the extent that retention is required by law or to document the circumstances of the closure. If you believe that an individual under 21 has registered a pkrvp account, please notify us immediately at [email protected].

13 Changes to This Privacy Policy

pkrvp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or operational changes to the pkrvp platform. Where a change is material, pkrvp will provide reasonable advance notice to registered players via the email address associated with their account and by posting a prominent notice on the pkrvp platform prior to the change taking effect.

Your continued use of the pkrvp platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. The effective date at the top of this page will always reflect the date of the most recent revision. If you do not agree with any changes to this Privacy Policy, you should cease using the pkrvp platform and contact [email protected] to close your account.

The current version of this Privacy Policy is always available at pkrvp.net/privacy-policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data pkrvp holds about you, please contact our support team using the details below:

• Email: [email protected] (plain text — this is not a clickable link)
• Subject line for data requests: "Privacy Request – [Your Registered Name]"
• Subject line for responsible gaming data queries: "Responsible Gaming Data – [Your Registered Name]"
• Response time: pkrvp aims to acknowledge all privacy-related requests within 2 business days and to provide a full response within 30 calendar days.
• Live support: In-platform live chat is available 24/7 from within your account following pkrvp login, for general account and privacy queries.